Terms & Conditions


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Please read these terms and conditions carefully before accessing or using any part of this site or any other websites (“The Website (s)”) made available PUPPETMASTAZ.COM By visiting, purchasing from or using The Website, each individual user (“You”) accepts and agrees to the terms in this agreement (“Terms”). We may amend these terms and conditions from time to time. Every time you wish to order goods from us, please check these terms and conditions to ensure you understand The Terms which will apply at that time. Your continued use after any updates have been made constitutes your acceptance of such updates. If you do not wish to be bound by these The Terms then you may not use or access our website or place orders with us.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.


All prices include Tax, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through other means.

We take all reasonable care to ensure that the prices of products on our website are correct at the time when the relevant information was entered onto the system.
Payment and conclusion of contract You must pay by credit, charge or debit card, or Paypal at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by Us on our website will be correct; that the credit charge or debit card which You use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

Payment will be taken in full at the time of the order.

Please note that the contract between you and us shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your order and sent you confirmation of receipt of your order by return email to the address you have given us during the registration procedure and on ordering.

We are entitled to refuse any order placed by you.

PUPPETMASTAZ.COM is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on the Website. If an error or inaccuracy is discovered with regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Customers ordering for delivery outside of GERMANY and Europe will be responsible for payment of any local taxes where applicable. PUPPETMASTAZ.COM are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination. Digital content is only provided according to the allowable country for each track.

To withdraw your order in accordance with the refunds and cancellation policy set out within these Terms, you must notify PUPPETMASTAZ.COM via the Customer Services department. contact details of which are provided on the website.

The downloading of digital content commences the moment PUPPETMASTAZ.COM starts processing your order. Due to the exclusive nature of the digital content you will NOT be able to make any cancellation or return in relation to any part of the digital content once you have pressed SUBMIT to submit your order. For the avoidance of doubt, your right to withdraw from the contract as set out above DOES NOT apply to any part of the digital content.

You are responsible for ensuring that you have carefully checked that your order reflects accurately the digital content that you want to receive before submission and that your computer meets the minimum systems requirements. Delivery of digital content specified in your order that you do not want or incomplete delivery or functioning as a consequence of your failure to observe the minimum service requirements, will not constitute grounds for cancellation, refund or exchange. You are also responsible for ensuring that your player is configured properly. PUPPETMASTAZ.COM will not be responsible for your failure to do so. Your failure to properly configure your player will not constitute grounds for cancellation, refund or exchange.

Delivery Policy

We will use reasonable endeavors to fulfil your order by the date set out in the e-mail by which we confirmed your order, but delivery dates are estimates only and time shall not be of the essence.

For all orders; any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery employees consider that access is unsafe then we will not deliver the goods until safe access is provided.

For deliveries using our delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed deliver date arranged, you must inform us by contacting us. If through no fault of their own, our carriers cannot gain access on the date agreed, a discretionary re-delivery charge fee may be applied.

If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. Please ensure that you inspect all goods carefully on delivery and inform us promptly of any problems.

If goods are received damaged at time of delivery please contact us immediately and we will rectify the problems as soon as possible. All damages must be reported within 48 hours of discovery and you will be asked to provide photographs as proof of the damage in order to exchange or refund the item.

Please do not ask our carriers to arrange returns.

The choice of carrier we use remains with us and will be chosen based on the size of your delivery and your delivery address.

PUPPETMASTAZ.COM will use reasonable endeavors to provide you with access to any digital content immediately on placement of your order or on the date of availability for pre-orders but PUPPETMASTAZ.COM  cannot accept any liability to you or others for late provision of access to the digital content.

It is your responsibility for ensuring that you protect your digital content from theft, damage or access by third parties and PUPPETMASTAZ.COM will not be liable for any such damage caused to you after the access URL has been delivered to you.

Subject to the other provisions contained in these terms and conditions, PUPPETMASTAZ.COM ’s liability is limited to delivery of digital content to the first computer on which you download the content and accept the licence and PUPPETMASTAZ.COM shall not be deemed to be liable for any transfer or access made via any further computer or other medium, including for any upgrades to your hardware that may affect your access to the digital content.
PUPPETMASTAZ.COM shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control including force majeure events.

Refund / Cancellation Policy

If you are a consumer, you have the legal right to cancel your order for physical products within 7 working days starting on the day after you receive the products. You must notify us of your wish to cancel by email within this period. After notification we will issue you a return number to quote on the paperwork when returning the goods.

If you wish to return the goods, please take reasonable care of the items and retain the original packaging.

Please do not return items without prior authorisation.

Goods returned without prior authorisation will be returned back to you and the cost of delivery charged to you.

Please return the goods in the same condition as received. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered. PUPPETMASTAZ.COM  must be satisfied that we are able to re-sell the item as brand new. Unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us.

When returning items the onus will be on the customer to ensure they are packaged correctly so that they are not damaged in transit. Any returned damaged items will not be fully refunded.


If you have returned a product to us because it is faulty, we will refund the price of the product in full, any applicable delivery charges – provided always that you have returned the product to us as soon as reasonably practicable and you have taken reasonable care of the product while in your possession.

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return.
All refunds will be paid back to the card used for payment.

We may, at our discretion arrange to repair or replace a defective or incorrect item free of charge.

Our liability

We only supply products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions.

The website may include links from or to other third party websites. You use any other third party websites at Your own risk. PUPPETMASTAZ.COM  is not responsible or liable for any functions, legalities, accuracies or any other aspects of such websites, and the inclusion of any link to a third party website does not imply endorsements of any sort by PUPPETMASTAZ.COM . Accordingly, PUPPETMASTAZ.COM  is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with such third party websites.

Warranty Disclaimer and Limitation of Liability- To the full extent permissible by applicable law, The Website and Content is provided “As Is” and “As Available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, or that The Website will be uninterrupted or error-free. Your use of The website is solely at Your own risk.

To the full extent permissible by applicable law, PUPPETMASTAZ.COM  is not responsible for any users’ actions or User Submissions. In no event shall PUPPETMASTAZ.COM , nor its directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the The Website or any other subject matter of these Terms (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, consequential damages of any kind whatsoever, or substitute goods or services, (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), (iii) for any direct damages or (iv) for any matter beyond its reasonable control.

Indemnification – You shall indemnify and hold harmless PUPPETMASTAZ.COM , its affiliates and their employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, expenses, and reasonable attorneys’ fees, that arise from or relate to Your (i) Usage, (ii) violation of third party intellectual property or other rights, (iii) violation of applicable laws, rules or regulations, (iv) Your use of the The Website. PUPPETMASTAZ.COM  shall have the option to assume the exclusive defense and control of any action to which it is a party and You shall assist PUPPETMASTAZ.COM  in asserting any available defenses.

Site Content

Every effort is made to ensure the complete accuracy of our website, however some prices/details container on the website may change from time to time and it is possible errors will occur. We will use our best endeavors to rectify any errors as swiftly as possible, but we cannot be responsible for any losses incurred.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Data Protection

As a registered data controller we process your personal data in accordance with the Data Protection 24.05.2018.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties Our full Privacy Policy is available here.

Registration with The Website

Some of the features of the The website will require You to register with PUPPETMASTAZ.COM  and choose a contact email address select an appropriate password and screen name. We may refuse to register and may cancel a registration at any time. You are solely responsible for maintaining the confidentiality of Your account and password, and you agree to accept responsibility for all activities that occur under Your account or password. You must immediately notify PUPPETMASTAZ.COM  of any security breach (e.g., unauthorised use of Your account). You should keep your password safe and not disclose it to anyone.

When registering, you will also be signing up to receive news and offers from PUPPETMASTAZ.COM  and subsidiary companies in the form of e-mail and mobile marketing. There are options to unsubscribe to this service at any time from within said e-mail or mobile message.
You may terminate Your account registration by e-mailing us with a request to do so, on the proviso that You have not purchased a product or package through the website that extends beyond the date of such termination.

Eligibility to Use The Website

PUPPETMASTAZ.COM  does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If You are under 13, please do not attempt to register for The website or send any information about Yourself to PUPPETMASTAZ.COM . If we believe or determine that You are under 13, we will terminate Your right to access any part of The website that require registration.
If you wish to order goods, and this includes content which may only be purchased by persons of a certain age, you may be asked when placing your order to declare that you are of the appropriate legal age to receive the goods. If we discover that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

Prohibited Activities

In using The Website, you agree not to:-Take any action or use, submit or distribute any text, media, materials, or other content (together, “Content”) on or through The Website that infringes any third-party intellectual property or other right; is unlawful, threatening, harassing, defamatory, obscene or offensive; constitutes unauthorised or unsolicited advertising, crawling, spidering, or spamming; or interferes with or manipulates The Website or PUPPETMASTAZ.COM ‘s billing process, security, infrastructure, access restrictions, price or offering. -Decompile, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of The Website. -Modify, translate, or otherwise create derivative works of any part of the Website. -Use or otherwise transfer any of the rights that You receive for the benefit of a third party. -Violate any applicable laws and regulations or these Terms.

Your Rights to use Copyright Music

a. When you purchase digital content, you must comply with all applicable national and international laws governing the use of copyright material.
b. Without prejudice to any Licence sent to you under these terms and conditions, you acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material subsisting in the digital content, its design, structure, graphics, music and audio content and all and source codes connected with and comprised in the digital content (the “Content”) shall remain at all times vested in their licensors. You are permitted to use the Content only as expressly authorised by The licensor and under any Licence. You acknowledge and agree that the Content is made available for your personal non-commercial use only.
c. Except as expressly set out above, without limitation, you may not do – or allow third parties to do – any of the following without prior written permission from The licensor: broadcast, communicate to the public, transmit, modify, adapt, create derivative works of or in any way commercially exploit any of the Content; remove the copyright, trade mark notice or other rights management or identifier information from any copies of the Content made under these terms and conditions; deep link to or frame any of the Content; interfere with, or in any other way circumvent any copy protection mechanism utilised in providing the Content to you or otherwise associated with the Content.
d. The sound recordings embodied in the Content you select for purchase are encoded with technology that restricts your use of that Content. These restrictions are notified to you prior to submission of your order. These restrictions include (i) where you are allowed to burn (e.g. to make a permanent copy of Content), not to burn more than three (3) copies of Content for your individual, personal use, and (ii) where you are allowed to export (e.g. to transfer or copy over Content to another device), not to export copies of Content to more than three (3) portable recipient devices for your individual, personal use and not to thereafter transfer, copy or export Content to another PC, device or other media of any kind. Any burn, export or other capability provided to you shall not constitute a grant or waiver of any rights of the copyright owners of Content. Any use of the Content that contravenes the above is a violation of copyright under applicable laws and is prohibited.
e. Your use of any musical works comprised in the Content is subject to further restrictions proposed by the Performing Rights Society For Music.
Mechanical Copyright Protection Society
f. You warrant that you will use the Content only in accordance with these terms and conditions (including any associated Licence) and only for lawful purposes and in a lawful manner, you have a valid card billing address and will be accessing the Content available for that country or region and all information which you provide to PUPPETMASTAZ.COM  is true, accurate, current and complete in all respects and that you will notify PUPPETMASTAZ.COM  immediately of any changes to such information.

Applicable Law

We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern these terms and conditions and any claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.

Entire Agreement

These terms and conditions, together with the current Website prices, delivery details and PUPPETMASTAZ.COM  contact details, set out the whole of our agreement relating to the supply of the goods to you by PUPPETMASTAZ.COM . These terms and conditions cannot be varied except in writing signed by a director of PUPPETMASTAZ.COM . In particular nothing said by any sales person on behalf of PUPPETMASTAZ.COM  or their affiliates, representatives, or any other person or company, should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by PUPPETMASTAZ.COM . PUPPETMASTAZ.COM  shall have no liability for any such representation being untrue or misleading.



We are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you We may collect and process the following data about you:

Information that you provide by filling in forms on The Website. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfillment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you enable the ‘Remember Me’ option, cookies will be used to store your login details on your machine.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

To enable a persistent log-in of your account on your machine, if you have enabled the ‘Remember Me’ option.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are a new or existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information

We will not disclose your personal information to third parties.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us here

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.